Frequently Asked Questions

How much does it cost?

15% order fee. Rewards members are eligible to receive discounts and free deliveries after meeting requirements.

For heavy orders over an estimated 50 pounds there is an additional charge.

Orders placed outside of the zip code of the selected store will be marked with an additional fee.

For deliveries during the Houston Rush Hour there is not an additional charge but the expected delivery time will be extended by 30 minutes.

When can I place an order?

We are available 7 days a week. Monday through Friday 7am – 10pm. Sunday and Saturday by appointment only. 

Can I make changes after my order has been placed?

Once the delivery window has begun there can be no changes made to the order. To maintain the schedule orders will have to be done within a certain time frame. Changes to this will create issues with scheduling for other customers.

Do you accept rush orders?

We offer an Express Delivery option. These slots are dependent on time availability. Contact us by phone or email to check for availability.

How can cancel my order?

Cancellations must be made 24 hours in advance. There will be a fee for any cancellations made after this window. You can call customer service at 7133226878. When you receive your order confirmation there will be a link in the message to cancel. 

What if an item is out of stock?

We will contact you and ask if you would like to substitute with a similar item. 

How do you handle low grade produce items?

If we find that the produce is not up to standard we will not purchase the item and issue a refund. We will contact you and ask if you would like to substitute with a similar item. 

How can I change my delivery address?

Contact us by phone 7133226878 or email admin@itemsasap.com.

What if items are missing, damaged, expired, or incorrect?

Reach out to us immediately by calling, texting, or WhatsApp. For a missing item you will receive a redelivery or refund. For a damaged item we will either issue a refund or replace the item upon receipt of the damaged items. For an expired item will offer a refund or exchange the item upon receipt of the item. For an incorrect item the item must be unopened. The item will be exchanged upon receipt of the incorrect item.

What areas do you deliver to? 

Houston Metro Area.

Can I return unused items or items I don’t use?

What is your policy on alcohol?

You must be over the age of 21 to purchase alcoholic beverages. Alcohol orders incur a $7 fee. 

When can I purchase alcoholic beverages?

What forms of payment do you accept?

We accept all major credit cards. (Visa, MasterCard, AMEX, Discover.) We do not accept checks or cash payment.

Is my payment secure?

All purchases are made through SSL encryption. All payment have two factor verification. Our option for payment gateway meet industry standards (PCI DSS for credit card payments.)

Please note the network you're connected to should use encryption and require a strong password. Avoid using public Wi-Fi when possible.

When am I charged for my items?

What is the minimum purchase amount?

The minimum purchase amount is $35. For orders over 4 cases of water there is an additional fee added. 

Why did my order fee change after my items were delivered?

If you’ve made any substitutions, or refunded an item there will be an adjustment to your order fee. 

What if I have special instructions for my delivery?

There will be a section on your order form for special instructions. If your order is placed over the phone you can give the instructions to the representative.